Privacy policy

At we are committed to safeguarding and respecting your privacy. Like most businesses, we hold personal information about our clients and people who we think may be interested in the products and services we offer.

This privacy policy explains what personal information we process and how that processing might affect you and your rights. For your protection, we are registered under the Data Protection (Charges and Information) Regulations 2018 and have given all appropriate notifications to the Information Commissioner.

Our lawful basis for processing personal data under Article 6 of the General Data Protection Regulation (GDPR) varies according to circumstances: it may be contractual, consensual or on the basis of Legitimate Interest.

Where Legitimate Interest is the basis for processing personal data, our sole purpose is to support better decisions for better environments by helping professional buyers and sellers exchange information quickly and efficiently.

We do not process any special category data.

We have prepared a compliance statement relating to Article 5 of the GDPR and a Legitimate Interest Assessment to cover our use of personal data for direct marketing. Both documents can be downloaded by clicking the ‘GDPR related downloads’ link in the contents index for this page or by scrolling to the bottom of the page.

  1. 1. What information do we collect?

    Information provided by you

    • Information that you provide to us for the purpose of registering with us;
    • Information that you provide to us for the purpose of subscribing to our website services, email notifications, newsletters or other publications;
    • Any other information that you choose to send to us.

    Information collected automatically on our websites

    • Information about your computer and about your visits to and use of our websites including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation;
    • Information relating to any transactions carried out between you and any company, organisation or individual featured on our websites including clicks on web links, emails sent (including the content of such emails), specific pages or images viewed or saved. The subject matter and content of any emails sent by you will not be disclosed to any third party and will remain confidential between you, and the person or company you have sent the email to;
    • Information relating to any transactions carried out between you and us on or in relation to our websites, including information relating to website usage, website enquiry forms and emails sent direct to email addresses.

    Information collected from other sources

    We obtain professional personal information through our own market research and from publicly available resources including online and offline publications produced by: trade and professional associations; government agencies other public sector sources; businesses involved in providing goods or services relating to the built environment; and organisations responsible for managing land and buildings.

    We use these information sources:

    • To identify professional buyers or sellers of goods and services relating to the built environment;
    • To ensure the information we hold about you is accurate and up-to-date;
    • To help us deliver the best service we can.
  2. 2. Cookies

    When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. These cookies cannot be used to identify you personally, but help us to improve services to you from our websites.

    For example: enabling a service to recognise your device so you don't have to give the same information several times during one task; recognising that you may already have given a username and password so you don't need to do it for every web page requested; measuring how many people are using our services, so they can be optimised for you.

    Cookies currently being used on websites

    Our cookies

    Name Typical content Expires Purpose
    Recent-entries List of numbers 1 year Tracks the last entries you looked at for the viewed recently function
    Esi-id Number 1 year Used to identify you to give you a better user experience, record how you use our website and provide metrics to our advertisers
    Jsessionid Randomly generated number 30 minutes Required for secure login to our websites
    Spring_security_remember_me_cookie Randomly generated number 1 year Allows users to stay logged in for extended periods of time at secure locations
    ESI-web-search Word or phrase 1 year The last search term you used on our websites
    ESI-cookie-policy-accepted Boolean 1 year Acceptance of cookie policy
    ESI-View-Cookie Word 1 year Preferred view for looking at lists of illustrated products and services

    Third party cookies

    Name Typical content Expires Purpose
    _ga Randomly generated number 2 years Used in Google Analytics to distinguish users
    _gat Randomly generated number 10 minutes Used in Google Analytics to throttle requests
    intercom-id Randomly generated number Does not expire Used to maintain Intercom messaging support across multiple page requests

    Google Analytics set cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This helps us to develop so that the service is quick, accurate, reliable and relevant to our users.

    For more information about Google Analytics visit the Google Analytics website .

    Removing and disabling cookies

    If you do not wish to accept cookies on to your machine you can disable them by adjusting the settings on your browser. However, this will affect the functionality of the websites you visit.

    Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. Blocking all cookies may, however, have a negative impact upon the usability of many websites, including this one.

    For more information about cookies visit About Cookies.

  3. 3. What we do with the information we collect

    Personal information submitted to us via our websites will be used for the purposes specified in this privacy policy or in relevant parts of our websites.

    We may use your personal information to:

    1. administer our websites;
    2. improve your online experience by personalising our websites;
    3. enable your use of the services available on our websites;
    4. send statements and invoices to you, and collect payments from you;
    5. send you email notifications which you have specifically requested;
    6. provide third parties with aggregated, de-personalised marketing insights about visitors to our websites and the actions they have taken to help them decide whether or not to invest in promoting their products and services;
    7. provide metrics to companies whose products and services are published on our websites to show them who has interacted with their published content and report on any associated actions such as downloading information or clicking links to visit their websites. We provide information on your role, company and location if known. We do not disclose information that will allow them to identify you personally including your name, personal business email address or direct dial telephone numbers;
    8. deal with enquiries and complaints made by or about you relating to our websites;
    9. contact you for market research or customer care purposes;
    10. send you marketing communications relating to our business or our clients’ business according to your stated preferences or in-line with current legislation covering the marketing of products and services to organisations and private individuals. When you provide any information online, you should look for the boxes to allow you to opt-in or opt-out of marketing communications from us or our business partners. You may instruct us not to process your personal information for marketing purposes by contacting us at the addresses given in section 8 below.

    Personal information for publication on our websites

    Where you submit personal information for publication on our websites, we will publish and otherwise use that information in accordance with the licence you grant to us. We will not publish personal information about you on our websites without your consent.

    Financial transactions

    All our website financial transactions are handled through our payment services provider, Sage Pay. You can review the Sage Pay privacy policy at We will share information with Sage Pay only to the extent necessary for the purposes of processing payments you make via our websites and dealing with complaints and queries relating to such payments.

  4. 4. Disclosures

    We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

    In addition, we may disclose your personal information:

    1. to the extent that we are required to do so by law;
    2. in connection with any legal proceedings or prospective legal proceedings;
    3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
    4. to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;
    5. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

    Except as provided in this privacy policy, we will not provide your information to third parties.

  5. 5. International data transfers

    Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

    Information that you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.

    In addition, personal and business information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

    You expressly agree to such transfers of personal and business information.

  6. 6. Security and storage of your personal information

    We take technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

    We store all the personal information you provide on our secure password- and firewall- protected servers. All e-commerce transactions you make to or receive from us will be encrypted using SSL technology.

    However, because data transmission over the internet is inherently insecure, we cannot guarantee the security of data sent over the internet.

    Where we use third parties to help provide our services, we check that their security policies and confidentiality arrangements meet the required legal standards.

    You are responsible for keeping your password and user details confidential. We will not ask you for your password except when you log in to our websites.

    We only store your data for as long as we need to for the processing purposes set out in this policy.

  7. 7. Policy amendments

    We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page periodically to ensure you are happy with any changes.

    We may also notify you of changes to our privacy policy by email.

  8. 8. Your rights

    As well as your right to be informed on our use of personal data by this Privacy Policy, you are entitled to the following additional rights under GDPR:

    Right of Access

    You can ask us to confirm whether your personal data is being processed. If it is, you can ask us to give you access to your personal data and related information.

    Right to Rectification

    You can instruct us to amend any incorrect details or complete any missing information.

    Right to Erasure

    You can request that your personal details be deleted from our systems.

    Right to Restrict Processing

    You can ask us to restrict the processing of your personal information.

    Right to Data Portability

    You can ask for your personal data to be moved, copied or transferred to another IT environment.

    Right to Object

    You have the right to object to processing based on legitimate interests for direct marketing, research and statistical purposes.

    To exercise any of your rights, please contact us and tell us what you would like us to do for you at either of the addresses below:

    The Company Secretary
    Environmental Standard Indexes Ltd
    12 E&F Timberbush
    EH6 6QH


    We usually accept a personal email or letter as evidence of your identity. In certain circumstances we may require a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address.

    We may withhold such personal information to the extent permitted by law.

    As well as the rights listed above, you have the right to complain to about our use of your personal information to UK Information Commissioner’s Office.

  9. 9. Third party websites

    Our websites contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.

  10. 10. Contact

    If you have any questions about this privacy policy or our treatment of your personal information, please contact:

    The Company Secretary
    Environmental Standard Indexes Ltd
    12 E&F Timberbush
    EH6 6QH

    Tel 0131 586 4466

  11. 11. Data controller

    The data controller responsible for the information collected on our websites is Environmental Standard Indexes Ltd.

GDPR related downloads

GDPR Article 5 compliance statement
3 pages, April 2018
GDPR Legitimate Interest Assessment for the use of personal data to support direct marketing
3 pages, April 2018

Environmental Standard Indexes Ltd, 30th May 2018